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Consumer's Responsibilities

The consumer must take some responsibilities in order to ensure getting a constant, efficient and qualitative service. The responsibilities include the following:

Regarding Electricity installations

• The consumer should execute the electric installations in his estate or house and maintain them on his own account, starting from the contact point in the meter while the licensee is responsible for installations from the system to the meter.

• The electric installations should be done by professional technicians.

• Make sure of the professional qualifications of people who are undertaking the electric installations.

• The electric installations should be compatible with the technical specifications and standards approved in the Kingdom which ensure safety and security of the people and properties.

• The consumer shall be responsible for all equipments and devices in his estate connected to the licensee's systems unless there is a written agreement between the consumer and the licensee contrary to that.

• The consumer shall take the necessary procedures to protect his sensitive equipments, devices and instruments from the sudden increase in voltage or abrupt power disconnection (although the licensee is obliged to provide a high quality, efficient and reliable service).

 • The consumer shall supply constant service providing apparatus for his equipment which demands an uninterrupted and continued service.

• The consumer shall protect his meter from any tampering and he will inform the licensee immediately if he notices that.

 • The consumer shall provide other standby electric power sources that fall under places specified in the “Rules for Provision of Standby electric power sources" issued by Council of Ministers Resolution no. (27) On 15/2/1401 A.H.

 Dues payment

The following responsibilities rest with the Consumer with regard to the settlement of licensee's dues:

 • The consumer should pay the dues within the determined period after receiving the invoice.

 • The consumer should contact the licensee to inquire about the invoice if he does not receive it on the specified date.

 • If the consumer objects to some dues, he should pay the other unobjected dues during the period of study and discussion of his objections with the licensee.

• Reach an agreement with the licensee on appropriate payment arrangements if the consumer can not pay the dues in total.